Migration Support FAQ

Why are we moving to a new platform?

Your success is our goal, and with an easier-to-use experience and expanded learning resources, you can achieve excellence in your role and improve patient outcomes in the hospital. We’ve also made learning fun, so we have introduced learn & earn – earn digital coins as you progress to spend in our store. 

How do I claim my new account?

1. Click the “Forgot Password” link https://learn.ignitevet.com/users/password/new
2. Enter your registered email address (The email address you use on Workplace).
3. You’ll receive a password reset email in your inbox. (Can’t see it? Check your spam/junk folder, just in case!)
4. Click on the link in the email.
5. Set your new password.

Our Support Team Is Here To Help
Email contact@ignitevet.com
Use our live chat feature located in the bottom right corner of this screen

How do I navigate and use the new IGNITE?

Watch this short instructional video about navigating the new IGNITE and how to find your courses communities and resource libraries.

Will I still have access to groups and communities to ask questions on the new IGNITE?

Yes, based on your job role, you will continue to have access to safe and supportive communities and job role-specific courses. Use communities as you did on IGNITE on Workplace – ask questions, support and encourage each other, upload photos and videos, and most importantly, have fun! 

What happens to my existing content or progress in IGNITE on Workplace?

All your progress and content will be retained and available on the new IGNITE.

Is the new IGNITE available for all job roles?

The new IGNITE is available for CSRs, Veterinary Assistants and Technicians, Practice Managers, Practice Owners, and Veterinarians.

Will I need to download any additional software or plugins?

No, the new IGNITE does not require any additional downloads or software. or plugins. It works within your web browser on any device – computer or mobile. All you need to do today is follow the steps to create an account.

Will I still have access to IGNITE on Workplace?

Yes, however, over the coming weeks, we will be deactivating select groups and communities as the new IGNITE experience takes the main stage. On November 30th, our old platform (IGNITE on Workplace) will no longer be active, and we will all be entirely on the new IGNITE!

What do I do if I encounter problems using the new IGNITE?

If you encounter any problems, we are always here to help! Our rockstar customer support team is available via live chat on our website ignitevet.com or email contact@ignitevet.com.