In this episode of The Vet Blast Podcast, Jill Clark, DVM shares why education for front desk staff is an overlooked opportunity for veterinary practices. Subscribe to The Vet Blast...
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You’ve heard this story a hundred times - a veterinary practice starts a new training program for their staff, full of energy and excitement, only to find that that excitement...
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Jill Clark, DVM, CEO of IGNITE, highlights a self-paced certification that will provide your front desk team with the essential tools they need to create patients for life. According to...
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It's just answering phones, right? Wrong. Here are the top 5 qualifications that every Veterinary CSR should have: 1. Multi-Tasker When it comes to the most ideal employee, multitasking is...
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We surveyed a group of U.S. veterinary front desk staff with the title of either Customer Service Representative or Receptionist and received 1,220 responses. The question asked was: "What is...
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Think about the last time you watched a short video on YouTube to figure out how to change your windshield washer blades or perform a shortcut on your computer keyboard. ...
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Some years ago, I was invited to be part of an industry think tank trying to answer the question, Why are credentialed veterinary technicians leaving our industry at a meteoric...
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Gym shoes? Check. Favorite pen? Check. Scrubs? Check. Training for your new veterinary assistant job? The job posting said “on the job” so, check? "On-the-job training” is just the norm. Most of us...
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Maybe you work at a hospital with one doctor, one technician, and one receptionist. Sometimes, the practice manager in the clinic also acts as the technician. Or, maybe you work…
We've partnered with LifeLearn Animal Health to include Sofie, a tool that will allow you to search over 40,000 pages of content from the most trusted and credible veterinary textbooks, journals,...
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