In this episode of The Vet Blast Podcast, Jill Clark, DVM shares why education for front desk staff is an overlooked opportunity for veterinary practices. Subscribe to The Vet Blast…
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You’ve heard this story a hundred times - a veterinary practice starts a new training program for their staff, full of energy and excitement, only to find that that excitement…
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Jill Clark, DVM, CEO of IGNITE, highlights a self-paced certification that will provide your front desk team with the essential tools they need to create patients for life. According to…
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It's just answering phones, right? Wrong. Here are the top 5 qualifications that every Veterinary CSR should have: 1. Multi-Tasker When it comes to the most ideal employee, multitasking is…
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We surveyed a group of U.S. veterinary front desk staff with the title of either Customer Service Representative or Receptionist and received 1,220 responses. The question asked was: "What is…
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Think about the last time you watched a short video on YouTube to figure out how to change your windshield washer blades or perform a shortcut on your computer keyboard. …
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Some years ago, I was invited to be part of an industry think tank trying to answer the question, Why are credentialed veterinary technicians leaving our industry at a meteoric…
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I often hear practice owners and managers say that their particular practice can’t afford training for their employees, either in dollars or time. Some reasons I hear frequently are: “We’re…
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