In this episode of The Vet Blast Podcast, Jill Clark, DVM shares why education for front desk staff is an overlooked opportunity for veterinary practices. Subscribe to The Vet Blast...
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You’ve heard this story a hundred times - a veterinary practice starts a new training program for their staff, full of energy and excitement, only to find that that excitement...
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Jill Clark, DVM, CEO of IGNITE, highlights a self-paced certification that will provide your front desk team with the essential tools they need to create patients for life. According to...
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It's just answering phones, right? Wrong. Here are the top 5 qualifications that every Veterinary CSR should have: 1. Multi-Tasker When it comes to the most ideal employee, multitasking is...
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We surveyed a group of U.S. veterinary front desk staff with the title of either Customer Service Representative or Receptionist and received 1,220 responses. The question asked was: "What is...
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Think about the last time you watched a short video on YouTube to figure out how to change your windshield washer blades or perform a shortcut on your computer keyboard. ...
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Some years ago, I was invited to be part of an industry think tank trying to answer the question, Why are credentialed veterinary technicians leaving our industry at a meteoric...
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Gym shoes? Check. Favorite pen? Check. Scrubs? Check. Training for your new veterinary assistant job? The job posting said “on the job” so, check? "On-the-job training” is just the norm. Most of us...
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We've partnered with LifeLearn Animal Health to include Sofie, a tool that will allow you to search over 40,000 pages of content from the most trusted and credible veterinary textbooks, journals,...
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Dr. Starkey, Hello. How are you? Doing well, the temps seem to be finally cooling off here in Alabama. Tell us a bit about yourself. When did you know you...
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