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IGNITE® Delivers the First of its Kind CSR Training – The Veterinary Receptionist Certificate of Excellence

Veterinary Receptionist Certificate of Excellence

VRCE Pin - CMYK v2

Austin, TX, USA, November 09, 2021 – IGNITE® Veterinary Solutions, LLC today announces the formal release of its Veterinary Receptionist Certificate of Excellence (VRCE) program. VRCE is designed for students who are well-established CSRs or pet people who want to enter the veterinary industry with a knowledgeable front desk education.

VRCE is the brainchild of Jill Clark, DVM, Founder and CEO of IGNITE®. Dr. Clark along with Kristi Fisher, CVT, and other industry experts, worked over 2 years and more than 2,000 hours to create and deliver the VRCE 2-semester program.

“VRCE is a really robust program that should give practice managers and owners the peace of mind to focus on the things they really want to work on in the practice because their trained front desk staff are capable and knowledgeable.”
– Jill Clark, DVM.

Here is a video for a closer look at the VRCE (Veterinary Receptionist Certificate of Excellence) Program. Also, watch Dr. Clark’s “Why VRCE?” message.

VRCE’s 40 hours of study includes 32 courses completed within 2 semesters. Each student is required to complete a 50-page workbook per semester that is designed to customize the learning to the student’s home hospital. Observation checklists require students to demonstrate their new skills to their supervisor/proctor after each learning session. A final proctored examination is provided for every student who has met the requirements.

Dr. Clark states. “I really think VRCE is going to elevate the role of the CSR in the veterinary practice. We focus on operational topics that will enhance the front desk team’s focus on the client experience, revenue capture, and communication. CSRs have been the orphans of education in my experience, and it’s time legitimate learning and career path was created for them.”

IGNITE® fully understands that emergency and specialty veterinary hospitals have their particular training needs. This is why IGNITE® is currently developing a certificate program specifically designed for ER and Specialty veterinary receptionists which will be ready in early 2022.

What are our graduates saying?
“It provided me with additional tools to help increase my productivity and effectiveness during my daily interactions with the clients and their pets as well as the medical staff. This program and its courses are effective, informative, empowering, and arm new and experienced CSRs with the correct tools and habits to be an efficient, effective, and integral part of the veterinary team.”
– Lipton Lutap, VRCE
Round Lake Beach, IL

About IGNITE® Veterinary Solutions, LLC
Dr. Jill Clark founded IGNITE® in 2016 with the singular goal of elevating the knowledge of veterinary teams to enhance their well-being, along with the well-being of the patients and clients they serve. Her nearly 30-year career in veterinary medicine has been dedicated to the constant improvement of veterinary outcomes and operations and has created many opportunities for the personal and professional growth of the incredible people who make up the profession. IGNITE® now serves over 9,000 members including membership programs for Practice Owners, Veterinarians, Practice Managers, and Technicians/Nurses/Assistants globally.

For Interview and Contact
Jill Clark, DVM is available for interviews regarding IGNITE® and the VRCE programs. To contact Dr. Clark directly email to request an interview. You may also contact Steven May, CVJ at to book an appointment for Dr. Clark and schedule a demonstration of the
VRCE program.

For more information and to download a VRCE brochure, please visit

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