Course: Comprehensive, broad topic, hours-long.
Microlearning: Single objective video, focused, 2–10 mins.
*This catalog does not include our hundreds of customizable forms, templates, and checklists.
Mental & Physical Health
| Course Title | Type | Audience |
|---|---|---|
| Mental Health & Taking Care of Yourself | Course | Team |
| Practicing Self-Care While Navigating Challenges | Course | CSR |
| Grief, Burnout and Compassion Fatigue Awareness for CSRs | Course | CSR |
| Reputation Management and Client Abuse | Course | Manager |
| Practice Management Resource Catalog | Course | Manager |
| Suicidality in the Veterinary Space | Course | Team |
| QPR Overview | Course | Manager |
| Dealing with Grief | Course | CSR |
| Mental Health Awareness | Course | Team |
| Pouring Into Yourself | Course | Team |
| Practicing Self Care | Course | CSR |
| Vet Assistant/Technician Resources | Course | Tech |
| Do You have Burnout or Compassion Fatigue? | Course | CSR |
| Reputation Management i.e. How to Deal with Online Bullying of You or Your Hospital | Course | Manager |
| CSR Bereavement & Suffering Through Loss | Course | CSR |
| NOMV Lecture and Resources | Course | Team |
| Bullying and Abusive Clients | Course | CSR |
| Importance of Ergonomics | Course | Tech |
| 4 Tips to De-stress | Microlearning | Team |
| What is Horizontal Violence? | Microlearning | Team |
| Zen Garden | Microlearning | Team |
| Why Wellbeing is Important | Microlearning | Team |
| Explain What Emotional and Mental Wellbeing is | Microlearning | Team |
| Quick Strategies to Improve Your Welllbeing | Microlearning | Team |
| Wellbeing Challenges in Veterinary Medicine | Microlearning | Team |
| Explain What Physical Wellbeing is and How to Practice it | Microlearning | Team |
| Explain What Social Wellbeing is and How to Practice it | Microlearning | Team |
| How Do You Measure Wellbeing? | Microlearning | Team |
| Moment of Cuteness | Microlearning | Team |
| Workplace Bullying | Microlearning | Team |
| Elements of Wellbeing | Microlearning | Team |
| Self Care Tips | Microlearning | Team |
| Practicing Gratitude | Microlearning | Team |
| Soft Skills - Human & Animal Bond | Microlearning | Team |
| 5 Stages of Burnout | Microlearning | Team |
| Avoiding Burnout | Microlearning | Team |
| Early Warning Signs for Suicide | Microlearning | Team |
| Grief Script | Microlearning | Team |
| Adaptability Has a Significant Impact on Mental Wellbeing | Microlearning | Team |
| Grief Video | Microlearning | Team |
Hospital Operations & SOPs
| Course Title | Type | Audience |
|---|---|---|
| Practice Management Resource Catalog | Course | Manager |
| Vet Assistant/Technician Resources | Course | Tech |
| Occupational Safety Procedures | Course | Team |
| Opening and Closing the Front Desk | Course | CSR |
| Controlled Substances | Course | Manager |
| Extreme Weather Preparedness | Course | Team |
| Lost and Found Pets | Course | CSR |
| Common Veterinary Cleaning Products and Procedures | Course | Tech |
| Pet Poison Hotlines | Course | Team |
| Importance of Ergonomics | Course | Tech |
| Downtime Checklists | Course | Team |
| The Difference Between Written and Verbal Consent | Course | CSR |
| 5 Things Not to do When Caught in a Mistake | Microlearning | Team |
| 3 Things to do When Caught in a Mistake | Microlearning | Team |
| Boarding and Surgical Consent Forms | Microlearning | CSR |
| What's My Role Then? | Microlearning | CSR |
| Know Thy Goods | Microlearning | CSR |
| Missed Details, Wrong Phone Number & No Signed Consent | Microlearning | Team |
| Veterinary Healthcare Team | Microlearning | Team |
| Operational Excellence | Microlearning | Manager |
| Ethics | Microlearning | Tech |
| Strategic Planning | Microlearning | Tech |
Client Experience
| Course Title | Type | Audience |
|---|---|---|
| Getting Pets Seen | Course | CSR |
| Conflict with Clients | Course | CSR |
| Reputation Management and Client Abuse | Course | Manager |
| Practice Management Resource Catalog | Course | Manager |
| Defining Target Clients | Course | Manager |
| Client Experience | Course | Team |
| Service Skills | Course | Team |
| Vet Assistant/Technician Resources | Course | Tech |
| Sympathy vs. Empathy - There is a Difference? | Course | Team |
| Mastering Client Experience | Course | CSR |
| Confident Financial Conversations | Course | CSR |
| Presenting Pet Insurance to Clients | Course | CSR |
| Extreme Weather Preparedness | Course | Team |
| Kids Lobby Entertainment | Course | Manager |
| Bullying and Abusive Clients | Course | CSR |
| Appropriate Lobby TV | Course | Manager |
| Lost and Found Pets | Course | CSR |
| Managing a Multi-line Phone System | Course | CSR |
| Puppy and Kitten Kits | Course | Manager |
| New Dog and Cat Kits | Course | Manager |
| 7 DOs During Euthanasia Appointments | Microlearning | CSR |
| Intro to Client Experience | Microlearning | CSR |
| Owning the Front Office | Microlearning | CSR |
| The 4-1-1 on Client Tours | Microlearning | Team |
| Get to Know Your Clients | Microlearning | Team |
| How to Give a Hospital Tour | Microlearning | Team |
| Leave Bias at the Door | Microlearning | Team |
| Conducting a Discharge Appointment | Microlearning | CSR |
| What is Empathy? | Microlearning | Team |
| A True Story | Microlearning | Team |
| Total is Over the Estimate | Microlearning | CSR |
| Wait Time | Microlearning | Team |
| Unruly Client | Microlearning | Team |
| Discussing Wait Times | Microlearning | Team |
| Presenting a Treatment Plan Part 2 - 6 Simple Steps | Microlearning | CSR |
| Presenting a Treatment Plan Part 3 - Say Bye-Bye to Bias | Microlearning | Team |
| Long Wait Times | Microlearning | Team |
| Referral to an ER or Specialty Center | Microlearning | Team |
| Effective Tactics to Help Your Veterinary Hospital | Microlearning | Team |
| Loyalty Programs Can Offer Significant Benefits | Microlearning | Manager |
| What is This Visit? - Music Video | Microlearning | Team |
Medical
| Course Title | Type | Audience |
|---|---|---|
| Introduction to Canine Behavior | Course | TECH |
| Anesthetic Complication | Course | TECH |
| Cytology Basics | Course | TECH |
| Emergency Situation Phone Calls | Course | CSR |
| Surgical and Non-Surgical IVDD Cases | Course | TECH |
| Hyperbaric Oxygen in Small Animals | Course | TECH |
| Normal Radiographic Findings | Course | TECH |
| Fecal Diagnostic Options | Course | TECH |
| Inappropriate Feline Urination | Course | CSR |
| Laryngeal Paralysis in Dogs | Course | TECH |
| Itchy Animals - Dermatology Basics | Course | TECH |
| Dental Extractions | Course | TECH |
| Dental Knowledge for the CSR | Course | CSR |
| Secrets of Feline Behavior That Every CSR Should Know | Course | CSR |
| Canine and Feline Vaccines | Course | Team |
| Parasites Are Gross!! Your Guide to Common Parasites | Course | Team |
| Practice Management Resource Catalog | Course | Manager |
| Clinical Fundamentals | Course | Team |
| Diagnostic Imaging - Radiographic Positioning | Course | TECH |
| Handling and Restraint Fundamentals | Course | TECH |
| Nursing Skills | Course | TECH |
| Vet Assistant/Technician Resources | Course | TECH |
| Dental Awareness for the CSR | Course | CSR |
| Safe Animal Handling | Course | TECH |
| Breed Identification | Course | Team |
| Veterinary Trivia | Course | Team |
| Occupational Safety Procedures | Course | Team |
| Canine Vaccines | Course | Team |
| Feline Vaccines | Course | Team |
| Parasite Guide | Course | Team |
| Canine Anatomy | Course | TECH |
| Veterinary Trivia 2 | Course | Team |
| Pet Food Knowledge for CSRs | Course | CSR |
| Shelter Medicine | Course | Manager |
| CPR for the CSR | Course | CSR |
| Medication Mix-ups | Course | Manager |
| Controlled Substances | Course | Manager |
| Emergency Medicine and Triage Conversations | Course | CSR |
| A CSRs Responsibility to Animal Welfare | Course | Team |
| Holiday Toxins | Course | Team |
| Dermatology for the CSR | Course | CSR |
| The CSRs Part in Veterinary Surgery | Course | CSR |
| Veterinary Trivia 3 | Course | Team |
| Veterinary Trivia 4 | Course | Team |
| Staying Current With Medical Trends for the CSR | Course | CSR |
| Feline Anatomy | Course | TECH |
| Veterinary Trivia 5 | Course | Team |
| Critical Competencies | Microlearning | CSR |
| Admitting a Patient to the Hospital | Microlearning | CSR |
| Weighing a Dog | Microlearning | Team |
| Itchy Dogs | Microlearning | Team |
| Older Cats | Microlearning | Team |
| Lifting a Dog Under 50 pPounds Restraint | Microlearning | Team |
| One Hand Scoop Technique | Microlearning | Team |
| Lifting a Dog Over 50 Pounds | Microlearning | Team |
| Treat Your Feline Patients | Microlearning | Team |
| Sitting Position Restraint Dog | Microlearning | Team |
| Canine Restraint Devices | Microlearning | Team |
| Nail Trim Dog Restraint | Microlearning | Team |
| Getting a Cat out of a Carrier | Microlearning | Team |
| Nail Trim Feline Restraint | Microlearning | Team |
| Weighing a Cat | Microlearning | Team |
| Ear Cleaning Dog Restraint | Microlearning | Team |
| Fear Free Techniques Feline Restraint | Microlearning | Team |
| Low Fear Wall Restraint | Microlearning | Team |
| Canine Anal Gland Expression | Microlearning | Team |
| Ear Cleaning Feline Restraint | Microlearning | Team |
| Safety Zoonotics | Microlearning | Team |
| Canine Body Language Basics | Microlearning | Team |
| Liz Bales - The Secret of Feline Behavior 1 | Microlearning | Team |
| Medical Terminology - Anatomy Terms | Microlearning | Team |
| Medical Terminology - 3 Part Anatomy | Microlearning | Team |
| Abdomen - Right Lateral View | Microlearning | Tech |
| Walking a Canine with a Sling | Microlearning | Tech |
| Medical Terminology - Exam Systems | Microlearning | Team |
| Abdomen - VD View | Microlearning | Tech |
| Fear Free Techniques Feline Restraint | Microlearning | Team |
| The Wrong Medication Was Filled | Microlearning | Team |
| Medical Terminology - Pharmacy Abbreviations.mp4 | Microlearning | Team |
| Thorax - DV View | Microlearning | Tech |
| The Pawlice - "Path of Pain" | Microlearning | Tech |
| Brushing Canine Teeth | Microlearning | Team |
| Medical Prescription Lebels | Microlearning | CSR |
| Machine Leak A | Microlearning | Tech |
| Machine Leak B | Microlearning | Tech |
| Canine CPR | Microlearning | Tech |
| How to Safely Remove a Cat Out of a Cage with Bedding | Microlearning | Tech |
| Feliway Cage Spray | Microlearning | Team |
| Slip Lead Harness | Microlearning | Team |
| Applying Eye Medication Canine Restraint | Microlearning | Tech |
| Canine Restraint for a Jugular Blood Draw | Microlearning | Tech |
| Fear Free Canine Restraint | Microlearning | Team |
| Canine Orthopedic Exam Restraint | Microlearning | Tech |
| EKG Leads Proper Set Up | Microlearning | Tech |
| Small Dog Restraint for a Nail Trim | Microlearning | Tech |
| Rectal Exam Feline Restraint | Microlearning | Tech |
| How to Take a Cat Out of a Carrier by Removing the Top | Microlearning | Team |
| Fear Free Canine Blood Pressure | Microlearning | Tech |
| How to Perform Low Stress Blood Pressure in a Canine | Microlearning | Tech |
| How to Prepare a Canine for an Orthopedic Examination | Microlearning | Tech |
| How to Restrain a Canine for Eye Medication Administration | Microlearning | Tech |
| How to Use an Elizabethan Collar | Microlearning | Tech |
| How to Use Harnesses for Canine Handling | Microlearning | Tech |
| Proper Muzzle Application | Microlearning | Tech |
| Positioning for Radiographs | Microlearning | Tech |
| How to Perform Canine Venipuncture Restraint | Microlearning | Tech |
| Administering Oral Medications to Dogs | Microlearning | Tech |
| Restraint for Feline Nail Trims | Microlearning | Tech |
| Canine Dental Home Care Basics | Microlearning | Tech |
| How to Handle Reactive Dogs Safely | Microlearning | Tech |
| Fear Free Cat Handling Tips | Microlearning | Tech |
| Basic Zoonotic Disease Prevention | Microlearning | Team |
| Medical Terminology Basics | Microlearning | Team |
| Canine Lateral Recumbency Restraint | Microlearning | Tech |
| Feline Lateral Recumbency Restraint | Microlearning | Tech |
| Canine Sternal Restraint | Microlearning | Tech |
| Feline Sternal Restraint | Microlearning | Tech |
| How to Weigh Patients Accurately | Microlearning | Tech |
| Hospitalization Cage Set Up | Microlearning | Tech |
| Walking Patients with Slings | Microlearning | Tech |
| How to Set Up ECG Leads | Microlearning | Tech |
| Patient Admission Basics | Microlearning | Tech |
| Low Stress Cat Carrier Removal | Microlearning | Tech |
| Fear Free Nail Trim Restraint | Microlearning | Tech |
| Blood Pressure Basics for Vet Teams | Microlearning | Tech |
| Client Education on Prescription Labels | Microlearning | Team |
| Common Pharmacy Abbreviations | Microlearning | Team |
| Common Anatomy Terms | Microlearning | Team |
| Exam Systems Overview | Microlearning | Team |
| Three-Part Anatomy Terms | Microlearning | Team |
| Handling Feline Anal Gland Expression | Microlearning | Tech |
| Ear Cleaning Restraint Basics | Microlearning | Tech |
| Rectal Exam Restraint Basics | Microlearning | Tech |
| Small Dog Handling for Nail Trims | Microlearning | Tech |
| Jugular Blood Draw Restraint | Microlearning | Tech |
| Proper Harness Application | Microlearning | Tech |
| Feliway and Cage Setup Tips | Microlearning | Tech |
| Treating Feline Patients with Less Stress | Microlearning | Team |
| Weighing Cats Safely | Microlearning | Team |
| Weighing Dogs Safely | Microlearning | Team |
| Canine Body Language Refresher | Microlearning | Team |
| Feline Behavior Secrets | Microlearning | Team |
| Itchy Dogs Quick Tips | Microlearning | Team |
| Older Cats Quick Tips | Microlearning | Team |
| Zoonotics Safety Basics | Microlearning | Team |
| The Wrong Medication Was Filled | Microlearning | Team |
| Thorax - Right Lateral View | Microlearning | Tech |
| Thorax - VD View | Microlearning | Tech |
| Abdomen - Left Lateral View | Microlearning | Tech |
| Orthopedic Exam Support Basics | Microlearning | Tech |
| Medication Administration Restraint Basics | Microlearning | Tech |
| Sling Walking Support Basics | Microlearning | Tech |
| Machine Leak Troubleshooting A | Microlearning | Tech |
| Machine Leak Troubleshooting B | Microlearning | Tech |
| Pawlice: Path of Pain | Microlearning | Tech |
| Canine Dental Brushing Basics | Microlearning | Tech |
| Hospital Admission Flow Basics | Microlearning | Team |
| Feline Carrier Handling | Microlearning | Tech |
| Low Fear Wall Restraint Basics | Microlearning | Tech |
| Fear Free Feline Restraint Basics | Microlearning | Tech |
| Veterinary Terminology: Pharmacy | Microlearning | Team |
| Veterinary Terminology: Anatomy | Microlearning | Team |
| Veterinary Terminology: Exam Systems | Microlearning | Team |
| Veterinary Terminology: Anatomy Structure | Microlearning | Team |
| Abdomen - Oblique View Basics | Microlearning | Tech |
| Thorax - Oblique View Basics | Microlearning | Tech |
| Canine Handling in Tight Spaces | Microlearning | Tech |
| Fear Free Handling Mindset | Microlearning | Team |
| Dog Restraint Devices Overview | Microlearning | Tech |
| Cat Restraint Devices Overview | Microlearning | Tech |
| How to Approach Nervous Patients | Microlearning | Tech |
| Handling Cats During Ear Cleaning | Microlearning | Tech |
| Handling Dogs During Ear Cleaning | Microlearning | Tech |
| Nail Trim Restraint Basics for Cats | Microlearning | Tech |
| Nail Trim Restraint Basics for Dogs | Microlearning | Tech |
| Client Education on Zoonotic Safety | Microlearning | Team |
| Orthopedic Restraint Support | Microlearning | Tech |
| How to Prepare for Blood Pressure Checks | Microlearning | Tech |
| How to Position ECG Leads Correctly | Microlearning | Tech |
| Client Communication Around Prescriptions | Microlearning | Team |
| Body Language Basics for Safer Handling | Microlearning | Team |
| Canine Blood Draw Support Basics | Microlearning | Tech |
| Eye Medication Support Basics | Microlearning | Tech |
| Walking Hospitalized Patients Safely | Microlearning | Team |
| Reducing Fear During Exams | Microlearning | Team |
| Support Techniques for Feline Handling | Microlearning | Tech |
| Support Techniques for Canine Handling | Microlearning | Tech |
Human Resources
| Course Title | Type | Audience |
|---|---|---|
| Exploring a Career Change | Course | Team |
| Practice Management Resource Catalog | Course | Manager |
| Developing Talent | Course | Manager |
| Strategic Planning: Goals and Milestones | Course | Manager |
| Hiring for Culture | Course | Manager |
| Vet Assistant/Technician Resources | Course | Tech |
| Becoming a Veterinary Assistant | Course | Tech |
| Career Advancement | Course | Team |
| The Confident CSR | Course | CSR |
| Cross-Training for CSR Coverage | Course | CSR |
| The Remote CSR Position | Course | CSR |
| Accountability Matters for CSRs | Course | CSR |
| Welcoming the New CSR | Course | CSR |
| Team Compatibility and Personality | Microlearning | Manager |
| How to Approach Employee Termination Professionally | Microlearning | Manager |
| Understanding Talent Development in Practice | Microlearning | Manager |
| Attracting the Right Veterinary Talent | Microlearning | Manager |
| Retaining Great Employees | Microlearning | Manager |
| Performance Management Timelines | Microlearning | Manager |
| Functional Skill Assessments | Microlearning | Manager |
| Giving Your Team Recognition | Microlearning | Manager |
| Managing and Leading Your Teams | Microlearning | Manager |
| Leadership and Management | Microlearning | Manager |
| Career Growth in Veterinary Medicine | Microlearning | Team |
| Veterinary Assistant Career Pathways | Microlearning | Tech |
| Building Confidence at the Front Desk | Microlearning | CSR |
| Cross-Training Front Desk Coverage | Microlearning | CSR |
| Remote CSR Role Basics | Microlearning | CSR |
| Welcoming a New CSR Successfully | Microlearning | CSR |
| Hiring for Culture Fit | Microlearning | Manager |
| Developing Talent in Veterinary Teams | Microlearning | Manager |
| Attracting Talent to Your Practice | Microlearning | Manager |
| Retaining Talent with Better Leadership | Microlearning | Manager |
| Engagement Matters in Team Success | Microlearning | Manager |
| Recognizing Challenges in Team Performance | Microlearning | Manager |
| Talent Management Basics | Microlearning | Manager |
| Pawsonality Profiles | Microlearning | Team |
| Terminating an Employee | Microlearning | Manager |
Marketing, Sales and Social Media
| Course Title | Type | Audience |
|---|---|---|
| Basics to Veterinary Social Media | Course | Team |
| Practice Management Resource Catalog | Course | Manager |
| Social Media Management | Course | Manager |
| Vet Assistant/Technician Resources | Course | Tech |
| Social Media Marketing for CSRs | Course | CSR |
| Sales Tools for the Veterinary CSR | Course | CSR |
| Home Delivery Options | Course | Team |
| Reputation Management i.e. How to Deal with Online Bullying of You or Your Hospital | Course | Manager |
| What is SEO? | Microlearning | Manager |
| Marketing Tools | Microlearning | Manager |
| Online Reviews | Microlearning | Manager |
| SEO Summarized | Microlearning | Manager |
| Participating in Local Events | Microlearning | Team |
| Measuring the Success of Your Participation in Local Events | Microlearning | Team |
| Defining a Target Client for a Veterinary Hospital | Microlearning | Manager |
Finance
| Course Title | Type | Audience |
|---|---|---|
| How to Effectively Save to Create Control and Flexibility in Your Life | Course | Team |
| Creative Employee Arrangements to Increase Your Income | Course | Team |
| Monitoring KPIs and Setting Goals - IQ | Course | Manager |
| Budget Basics | Course | Team |
| Introduction to Financial Literacy | Course | Team |
| CareCredit Finance Certificate Program - RACE | Course | Team |
| Introduction to Finance | Course | Team |
| Practice Management Resource Catalog | Course | Manager |
| Introduction to Finance - RACE | Course | Team |
| Foundations of Inventory Management for Practice Managers/Owners | Course | Manager |
| Financial Health of the Practice | Course | Manager |
| The Profit and Loss Statement | Course | Manager |
| Expense Management | Course | Manager |
| What is a Hospital Budget? | Course | Manager |
| Weekly Expense Tracking for Budget Success | Course | Manager |
| Profit Sharing | Course | Manager |
| Defining Target Clients | Course | Manager |
| Vet Assistant/Technician Resources | Course | Tech |
| Confident Financial Conversations | Course | CSR |
| Presenting Pet Insurance to Clients | Course | CSR |
| Common Veterinary Discounts | Course | CSR |
| Failing to Charge a Client | Microlearning | CSR |
| My Part in Managing Fixed Expenses | Microlearning | CSR |
| Why You Need to Care About Money | Microlearning | Team |
| Promotions and Rebates | Microlearning | CSR |
| Caring About Money | Microlearning | Team |
| Counterfeit Money | Microlearning | CSR |
| Assisting Clients with CareCredit | Microlearning | Team |
| Your Role in Finance | Microlearning | Team |
| Presenting a Treatment Plan Part 1 - Confessions of a Vet Tech | Microlearning | Team |
| Creative Employee Arrangements To Increase Your Income | Microlearning | Manager |
| What is Ebidta? | Microlearning | Manager |
| Profit and Loss Statement | Microlearning | Manager |
| Total Over The Estimate | Microlearning | Team |
| Accrual vs Cash Accounting | Microlearning | Manager |
| Budget Tracker | Microlearning | Manager |
| Why Having a Budget to Run a Veterinary Hospital is Important | Microlearning | Manager |
| Explain How Profit Sharing Works in a Veterinary Hospital | Microlearning | Manager |
| Example of an effective Conversation | Microlearning | Team |
| Calculating the Average Revenue Per Visit | Microlearning | Team |
| Intro to Finance - Chart of Accounts | Microlearning | Manager |
| Explain What Financial Wellbeing is and How to Practice It | Microlearning | Manager |
Communication
| Course Title | Type | Audience |
|---|---|---|
| How to Have an Effective Conversation with Clients | Course | CSR |
| Successfully Giving Feedback | Course | Manager |
| Conflict with Clients | Course | CSR |
| Practice Management Resource Catalog | Course | Manager |
| The Power of Words | Course | Team |
| The Feedback Loop | Course | Manager |
| Toxic Teams | Course | Manager |
| Emotional Health Assessment | Course | Team |
| Dialogue Preferences | Course | Manager |
| Dialogue Preferences and Situational Leadership | Course | Manager |
| Curious Conversations | Course | Team |
| Vet Assistant/Technician Resources | Course | Tech |
| Sympathy vs. Empathy - There is a Difference? | Course | Team |
| Difficult Conversations | Course | Team |
| Feedback Conversations | Course | Manager |
| Mastering Client Experience | Course | CSR |
| Confident Financial Conversations | Course | CSR |
| Presenting Pet Insurance to Clients | Course | CSR |
| CPR for the CSR | Course | CSR |
| Emergency Medicine and Triage Conversations | Course | CSR |
| Bullying and Abusive Clients | Course | CSR |
| Critical Thinking | Microlearning | CSR |
| What is Empathy? | Microlearning | Team |
| Saying I Don't Know | Microlearning | CSR |
| 7 Tips to Becoming a Better Listener | Microlearning | Team |
| Body Language in Action | Microlearning | Team |
| 7 Benefits of Healthy Conflict | Microlearning | Team |
| The Universal Language of the Face | Microlearning | Team |
| Proper Phone Greeting | Microlearning | CSR |
| Putting Caller on Hold | Microlearning | CSR |
| Conflict Conversation Roadmap in 6 Steps | Microlearning | Team |
| All About the Mouth | Microlearning | Team |
| Difficult Feedback Discussion | Microlearning | Team |
| Attribution Bias | Microlearning | Team |
| Developing Emotional Intelligence | Microlearning | Team |
| Talkative Client | Microlearning | Team |
| Communicating with an Emergency Caller | Microlearning | Team |
| Conflict with Clients - You're Only in it for the Money | Microlearning | Team |
| Conflict with Clients | Microlearning | Team |
| What is Feedback? | Microlearning | Team |
| Conflict with Clients - Client Receiving an Expensive Estimate | Microlearning | Team |
| 7 Steps to Becoming a Better Listener | Microlearning | Team |
| Conflict with Clients - Inappropriate Client | Microlearning | Team |
| Conflict with Clients - Doctor or Medical Team Member Running Behind | Microlearning | Team |
| Conflict with Clients - No Appointments Open For a While | Microlearning | CSR |
| Conflict with Clients - Pharmacy Turnaround Time and Outside Pharmacy Rules | Microlearning | Team |
| Conflict with Clients - Referral to an ER or Specialty Center | Microlearning | Team |
| Conflict with Clients - Grooming Job Not What The Owner Expected | Microlearning | Team |
| Conflict with Clients - Children Yelling at Desk | Microlearning | CSR |
| Difficult Conversations - Laziness | Microlearning | Team |
| Difficult Conversations - Professional Presentation | Microlearning | Team |
| Difficult Conversations - Gossip | Microlearning | Team |
| Difficult Conversations - Personal Presentation | Microlearning | Team |
| Deciphering the Language of Deception | Microlearning | Team |
| Hospitality in 5 Easy Steps | Microlearning | Team |
| Humans are Made to Judge | Microlearning | Team |
| Soft Skills - Team Communication | Microlearning | Team |
| Ego Management | Microlearning | CSR |
| Conflict with Clients Overview | Microlearning | Team |
| Exactly Listening Challenge | Microlearning | CSR |
| Kids Yelling at the Front Desk | Microlearning | CSR |
| Soft Skills - Client Communication | Microlearning | Team |
| Active Listening | Microlearning | Team |
| Soft Skills - Telephone Technique | Microlearning | Tech |
| Seek to Understand Conversation | Microlearning | Manager |
| Workplace Conflict | Microlearning | Team |
| Example of an Ineffective Conversation | Microlearning | Team |
| Conflict and Service Recovery | Microlearning | Team |
Appointment Capture
| Course Title | Type | Audience |
|---|---|---|
| Getting Pets Seen | Course | CSR |
| Capturing Appointments - Easier Than You Think | Course | CSR |
| Practice Management Resource Catalog | Course | Manager |
| Vet Assistant/Technician Resources | Course | Tech |
| Booking Client Appointments Like a Pro | Course | CSR |
| Converting Phone Calls to Appointments | Course | CSR |
| Managing a Multi-line Phone System | Course | CSR |
| Real Story Testimonial | Microlearning | CSR |
| Answering the Phone | Microlearning | CSR |
| Inviting a Client to an Appointment | Microlearning | CSR |
| Client Wants an Appointment but Book is Full | Microlearning | Team |
| Anatomy of a Phone Call | Microlearning | CSR |
| Convincing Clients to Come in on the Same Day | Microlearning | Team |
Resources
| Course Title | Type | Audience |
|---|---|---|
| Getting Pets Seen | Course | CSR |
| Capturing Appointments - Easier Than You Think | Course | CSR |
| Practice Management Resource Catalog | Course | Manager |
| Vet Assistant/Technician Resources | Course | Tech |
| Booking Client Appointments Like a Pro * | Course | CSR |
| Converting Phone Calls to Appointments * | Course | CSR |
| Managing a Multi-line Phone System | Course | CSR |
Management/Leadership
| Course Title | Type | Audience |
|---|---|---|
| Creative Employee Arrangements to Increase Your Income | Course | Manager |
| Pawsonality Profiles | Course | Team |
| Terminating an Employee | Course | Manager |
| How To Manage The Busyness: Phones, Check-Ins/Outs, Clients & Doctors | Course | Manager |
| Following Rules as Management | Course | Manager |
| Practice Management Resource Catalog | Course | Manager |
| Change Management - RACE | Course | Manager |
| Understanding the Basics of Excel | Course | Manager |
| Foundations of Inventory Management for Practice Managers/Owners | Course | Manager |
| Everything You Need to Know About ProSal - RACE | Course | Manager |
| Successful Practice Management - Ownership and Leadership United | Course | Manager |
| Operational and Leadership Excellence Go Hand In Hand | Course | Manager |
| Wellbeing as a Leadership Competency | Course | Manager |
| Leadership Styles | Course | Manager |
| Building Culture | Course | Manager |
| The Feedback Loop | Course | Manager |
| Talent Management | Course | Manager |
| Attracting Talent | Course | Manager |
| Developing Talent | Course | Manager |
| Retaining Talent | Course | Manager |
| Engagement Matters | Course | Manager |
| Operational Excellence | Course | Manager |
| Financial Health of the Practice | Course | Manager |
| The Profit and Loss Statement | Course | Manager |
| Expense Management | Course | Manager |
| Strategic Planning Intro - Vision and Mission | Course | Manager |
| Strategic Planning: Goals and Milestones | Course | Manager |
| Strategic Planning: Accountability Drives Success | Course | Manager |
| Quiz To Study For The CVPM | Course | Manager |
| Time Management for Managers | Course | Manager |
| Toxic Teams | Course | Manager |
| Hiring for Culture | Course | Manager |
| Recognizing Challenges | Course | Manager |
| Emotional Health Assessment | Course | Manager |
| Management Fundamentals | Course | Manager |
| Leadership Fundamentals | Course | Manager |
| Situational Leadership Introduction | Course | Manager |
| Dialogue Preferences | Course | Manager |
| Dialogue Preferences and Situational Leadership | Course | Manager |
| Curious Conversations | Course | Manager |
| What is a Hospital Budget? | Course | Manager |
| Weekly Expense Tracking for Budget Success | Course | Manager |
| Profit Sharing | Course | Manager |
| Goal Setting 101 | Course | Manager |
| Performance Management Timelines | Course | Manager |
| Functional Skill Assessments | Course | Manager |
| Defining Target Clients | Course | Manager |
| Strategic Planning 2.0 | Course | Manager |
| Giving Your Team Recognition | Course | Manager |
| Managing and Leading Your Teams | Course | Manager |
| Situational Leadership Advanced Principles | Course | Manager |
| Leadership and Management | Course | Manager |
| Vet Assistant/Technician Resources | Course | Tech |
| Foster Stability and Flexibility | Microlearning | Manager |
| Short Fuse | Microlearning | Team |
| Effective Management of Your Chart of Accounts | Microlearning | Manager |
| Allow Vulnerability to Play a Role in Initiation | Microlearning | Manager |
| Performance Management | Microlearning | Manager |
| Time Management for Managers | Microlearning | Manager |
| Toxic Teams | Microlearning | Manager |
| Fearless Leadership Q&A | Microlearning | Manager |
| How to Delegate | Microlearning | Manager |
| Pomodoro Technique | Microlearning | Manager |
| Managing vs Leading People | Microlearning | Manager |
| What Does Great Leadership Look Like? | Microlearning | Manager |
| 5Recognition Ideas | Microlearning | Manager |
| Management Fundamentals | Microlearning | Manager |
| What is Servant Leadership? | Microlearning | Manager |
| Setting Business Goals | Microlearning | Manager |
| What is Situational Leadership? | Microlearning | Manager |
| Situational Leadership is a Flexible and Adaptive | Microlearning | Manager |
| Looking Out for Our People | Microlearning | Manager |
| Recognition Calendar - New Year Kickoff | Microlearning | Manager |
| Strategic Planning is Crucial for Success | Microlearning | Manager |
| Management Essentials | Microlearning | Manager |
| Implementing Compliance Steps Can be Challenging | Microlearning | Manager |
| What Are Dialogue Preferences? | Microlearning | Manager |
| Essential Leadership Skills are Vital for Inspiration | Microlearning | Manager |
Inventory
| Course Title | Type | Audience |
|---|---|---|
| Foundations of Inventory Management | Course | Tech |
| Practice Management Resource Catalog | Course | Manager |
| Foundations of Inventory Management for Practice Managers/Owners | Course | Manager |
| Inventory Management Certificate - RACE | Course | Manager |
| Vet Assistant/Technician Resources | Course | Tech |
| How to Determine Inventory Turnover of a Single Product | Microlearning | Manager |
| Average Shelf Life Calculation | Microlearning | Manager |
| Entire Inventory Turnover | Microlearning | Manager |
| How To Determine Average Quantity on Hand (QOH) | Microlearning | Manager |
| Bulk Order | Microlearning | Manager |
| How to Calculate the Quantity on Hand | Microlearning | Manager |
| Calculating Inventory Turnover - Category or Entire Inventory | Microlearning | Manager |
RACE
| Course Title | Type | Audience |
|---|---|---|
| CareCredit Finance Certificate Program - RACE | Course | Manager |
| Introduction to Finance - RACE | Course | Manager |
| Everything You Need to Know About ProSal - RACE | Course | Manager |
| Inventory Management Certificate RACE | Course | Manager |
| The Secrets of Feline Behavior RACE | Course | Team |
Podcast
| Course Title | Type | Audience |
|---|---|---|
| Practice Management Resource Catalog | Course | Manager |
| Vet Assistant/Technician Resources | Course | Tech |