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Learning PhilosophyVeterinary Staff Training

Optimizing Your Right Hand: Training for Veterinary Assistants

Gym shoes? Check. 

Favorite pen? Check.

Scrubs? Check.

Training for your new veterinary assistant job? The job posting said “on the job” so, check?

“On-the-job training” is just the norm.

Most of us in the veterinary world would agree. Some hospitals may have a training binder or a checklist system they may reference, but the learn-as-you-go mentality is what we have been built on for as long as I can remember. What if we told you we had a better option?

We have created a system that takes structure, accountability, and proven methods of training that make “on the job” more effective.

IGNITE has offered training for CSRs, Technicians, Practice Managers, and Veterinarians for 6 years, but we noticed a void that desperately needed to be filled: veterinary assistant training. The right hand to the technician.

There are a few veterinary assistant programs currently out there in the market, but what makes our program unique is the self-paced structure with proof of completion paired with microlearning and reinforced within our technician community.

You don’t have time to recreate the wheel.

Picture this, you are a busy practice manager. Your hospital just hired a new doctor, which means you need two more technicians. These technicians need someone to help them run bloodwork, restrain patients, walk the hospitalized patient, etc. Where do even you start? Begin the interviews. You now have to not only hire those new staff members and hope you find those all-star employees just ready to roll, but you also have to hire an assistant to help them too. That means you have three new employees to create training protocols for, ensure they sign their new employee paperwork, and verify their schedules line up with senior staff members… all while you continue to run the clinic.

Mind in a tizzy yet? Keep reading.

We created the blueprint, and the prototype conducted trials and presented you with a training program wrapped up nicely with a bow for your assistant to log into on day one and begin their road as an all-star assistant in the hospital. Each course has a quiz for comprehension along with the way and real-time activities to make the newly learned skills stick. And of course, wrapped up with a final exam and certificate of completion.

Here’s a snapshot of everything that’s included in the program:

  • Your Role on the Veterinary Team
  • Harness the Power of Your Practice’s Phone
  • Hospitality and Professionalism
  • Trust, Confidentiality, and Accuracy
  • Veterinary Terminology and Abbreviations
  • Breed Identification
  • Verbal and Nonverbal Communication
  • Communicating with Clients in a Crisis
  • Occupational Safety Procedures
  • Cleanliness and Comfort
  • Bullying and Mental Health in the Veterinary Industry

Sound too good to be true?

Well, let us show you. Find out more here.

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