Created Specifically for CSRs in General Practice
The Veterinary Receptionist Certificate of Excellence (VRCE) is a comprehensive front desk training program.
- Deliver a Consistent and Exceptional Client Experience
- Understand a CSRs Revenue Generating Potential
- Manage Client Wait Times
- Navigate Conflict Conversations
- Elevated Communication and Terminology
One-Time Payment
Created Specifically for CSRs in Specialty & ER Hospitals
The Veterinary Receptionist Certificate of Excellence (VRCE) Specialty & ER is a comprehensive front desk training program.
- Learn tactics to nurture the vital relationship between the specialty and/or emergency hospital and referring veterinarians
- Professionally handling a high volume caseload and client expectations
- Delivering a consistently exceptional client experience
- Elevated communication & terminology
One-Time Payment
Veterinarian Membership
Training Groups: Ask the Experts, Vet Training, Sofie, Questions for the Community.
Features: Access to industry experts to answer all your questions within 24 hours on many topics! Ask your questions for our community and get responses or ideas from people all over the world! Video and Course Library including RACE and VHMA Credits! Sofie, the smart AI publication tool, speeds up the time required to find what you are looking for! Find what you need in the palm of your hand in seconds!
Annual Subscription
Practice Owner Membership
Training Groups: Ask the Experts, Vet Training, Sofie, Questions for the Community, Practice Manager Videos and Courses, Ask the HR Expert, Questions for the Community, Used Equipment Marketplace, CVPM Study Group.
Features: Access to all Videos and Courses for CSR, Tech, PM and Veterinarian, Know exactly what you are assigning to your staff! Ask the Experts your questions and they will respond within 24 hours! Ask your questions for our community and get responses or ideas from people all over the world! Video and Course Library including RACE and VHMA Credits! Sofie, the smart AI publication tool, speeds up the time required to find what you are looking for! Find what you need in the palm of your hand in seconds! Need used equipment? Need to get old equipment sold? Check out the Used Equipment Marketplace! A study group for anyone who aspires to get the role of CVPM!
Annual Subscription
Practice Manager Membership
Training Groups: Practice Manager Videos and Courses, Ask the HR Expert, Questions for the Community, Used Equipment Marketplace, CVPM Study Group
Features: Access to all Videos and Courses for CSR, Tech, PM and Veterinarian, Know exactly what you are assigning to your staff! Ask the HR Expert your questions and they will respond within 24 hours! Ask your questions for our community and get responses or ideas from people all over the world! Need used equipment? Need to get old equipment sold? Check out the Used Equipment Marketplace! A study group for anyone who aspires to get the role of CVPM!
Technician Membership
Training Groups: Ask the Experts, Tech CE/Videos, Document Hub, TechSMART.
Features: Access to Industry Experts who respond to questions within 24 hours, Post your own cases! Videos and Courses, RACE Credit, Microlearning videos to be used at the treatment table, Documents and Resources for all Tech Occasions, and continued Learning through TechSMART!
Front Desk (CSR) Membership
Training Groups: CSR Videos and Courses, CSR Document Hub and CSR Classroom
Features: Develop Skills, Video and Course Library, Documents and Resources for all CSR Occasions, continued learning.
Annual Subscription
Hospital Training Bundles
The ultimate training bundle for CSR, Tech and Practice Managers. Bundle your memberships at a cheaper rate while providing you the ultimate level of flexibility! You can swap what users are in a specific seat and even swap between types of seats. If you have a CSR who is becoming a tech simply remove their current CSR seat and you will be provided a new seat you can assign to them as a CSR, Tech or Practice Manager!
This allows you to train who you want, in what field you want whenever you wish and provides you a place to manage your staff all at once!
Training and management should go hand in hand so let us make your life easier with our Hospital Training Bundles!
Annual Subscription
$ 120
Per Person, Per Year- Price applicable to 5 or more CSRs, Technicians, and Practice Manager memberships.
- You’ll be able to choose the memberships (CSR, Technician, or Practice Manager) for each of your employees after you purchase.
- Veterinarian and Practice Owner memberships must be purchased separately, but can be added to your private group.
