Team Management Help Guide

Your Unlimited subscription gives your hospital access for up to 50 team members at a time, for as long as your subscription stays active. Each member gets their own IGNITE account and personalized learning experience — and you manage it all from one place.

Getting started

Two ways to give your team access

Enroll your team using either your personalized enrollment link or the Team Management Dashboard. Pick whichever fits how you like to work.

OPTION 1 – FASTEST

 

Share your enrollment link
Recommended for the quickest, easiest setup.
✓Your coupon code is already built into the link
✓Team members are never asked to pay
✓Each person creates their own account
✓Enrollment in Unlimited is automatic
OPTION 2 – MORE CONTROL

 

Use the Team Management Dashboard
Recommended for greater control and visibility.
✓Add or remove team members
✓Organize users into teams and tags
✓Upload multiple users at once
✓View activity and build reports
Option 1

Share your personalized enrollment link

After purchasing Unlimited, you should have received an email from contact@ignitevet.com with a subject line like “Your coupon codes for order #12345.” It contains your enrollment link and your Unlimited coupon code.

1Find your coupon code email
Sent from contact@ignitevet.com right after your purchase.
2Copy the personalized enrollment link
The link already includes your coupon code.
3Share it with your team
Send the link to everyone you would like to enroll.
4They create their IGNITE account
Each member clicks the link and signs up — no payment required.
5They are enrolled automatically
Access is applied instantly. Use the link to enroll yourself too, if you plan to learn.
Can’t find your enrollment email? Search your inbox for a message from contact@ignitevet.com, or contact the IGNITE Customer Success team.
Option 2 · First-time setup

Set up your dashboard account

An account has already been created using the email from your Unlimited purchase. Before your first sign-in, you will create a password.

1Visit the dashboard
2Select “Forgot password?”
3Enter your purchase email
Use the same email you used when buying Unlimited.
4Request your reset link
Select Email Password Reset Link.
5Create your password
Open the email, follow the link, then return to sign in.
Organize

Managing your team

A team has already been created for you inside the dashboard. Keep the name, rename it to match your hospital, or create more — then use tags to keep everyone organized.

Rename or create a team
From the navigation, go to Settings → Teams, or visit manage.ignitevet.com/settings/team. Teams are useful when you have:
✓Multiple hospital locations
✓Different departments
✓Separate leadership groups
✓Different job roles or learning groups
Using tags
Tags are optional, but they make it easier to filter users and review reporting as your team grows. Create tags based on:
✓Job role or training group
✓Hospital location
✓Department
✓Date added or manager
Add users

Add a team member

Add people one at a time from the Users section of the dashboard.

1Open the Users page
Select Users from the left navigation, or visit manage.ignitevet.com/team
2Select “+ Add”
Click the + Add button near the top of the page.
3Enter their information
Add a full name and email. Optionally set a password (or leave it blank) and assign tags.
4Assign Unlimited
Open the Products dropdown and select Unlimited. This step is required for access.
5Add the user
Select Add — they are now enrolled in Unlimited.
FOR YOUR TEAM

How new team members sign in

Once you’ve added a team member to Unlimited, they’re ready to begin learning.

If You Created a Password for Them

Share the IGNITE sign-in page with your team member:

https://learn.ignitevet.com/users/sign_in

They can sign in using:

  • Their email address
  • The password you created for them

For security, we recommend they change their password after their first login.

If You Left the Password Blank

No problem! Your team member can create their own password by visiting:

https://learn.ignitevet.com/users/password/new

They simply enter their email address and follow the instructions sent to their inbox to set their password and access Unlimited.

Tip: After adding new users, consider sending them the appropriate sign-in or password setup link so they can access Unlimited right away.

Bulk enroll

Add multiple team members at once

Enrolling several people? Use the CSV upload option instead of adding each person individually.

1Open the Users page
Select Users from the dashboard navigation.
2Select “Upload”
Click the Upload button.
3Download the CSV template
Using the template ensures every required field is in the right format.
4Add your team’s information
Complete the template with each member’s required details.
5Upload the completed file
Return to the dashboard, upload your CSV, and review before importing.
Ongoing management

Manage seats, activity & reports

Your subscription supports up to 50 active users at one time. As your team changes, reassign seats and keep an eye on engagement.

Remove or replace a member
Remove Unlimited access anytime from the Users section, then reassign the seat when:
✓Someone leaves your hospital
✓A member no longer needs access
✓You need to replace a user
✓Your team structure changes
Track activity & engagement
From manage.ignitevet.com/dashboard, review learning data. You may:
✓See who is using Unlimited
✓Review team engagement
✓Filter activity by date range
✓Customize what appears
Create & schedule reports
The Reports section lets you build templates and auto-deliver reports to:
✓Monitor adoption
✓Review learning activity
✓Share updates with leadership
✓Track engagement over time
Quick start checklist
Use this to confirm your hospital is ready to begin.
□Locate your personalized enrollment link
□Set your Team Management Dashboard password
□Sign in to the dashboard
□Rename your team, if needed
□Add team members individually or by CSV
□Assign Unlimited from the Products menu
□Confirm team members can sign in
□Review your dashboard and reporting options
Good to know

Frequently asked questions

How many team members can access Unlimited?
Your subscription supports up to 50 active team members at a time, for as long as the subscription remains active.
Should team members share one login?
No. Every member should have their own IGNITE username and password so their activity is tracked correctly.
What is the easiest way to enroll my team?
Share the personalized enrollment link from your purchase email. It already includes your coupon code and removes the cost for members.
Where can I find my enrollment link?
Look for an email from contact@ignitevet.com with a subject line like “Your coupon codes for order #12345.”
Do I need to enroll myself?
Only if you plan to use Unlimited. If so, use your enrollment link or add yourself through the dashboard.
What email should I use to access the dashboard?
Use the email address that was entered when your Unlimited order was placed.
What if I never created a dashboard password?
Select Forgot password? at manage.ignitevet.com and enter the email used for your purchase.
Can I organize team members by job role or location?
Yes. Create multiple teams and use tags to organize users by role, location, department, date added, or another category.
Can I add everyone at once?
Yes. Use the CSV upload option from the Users page to add multiple members in bulk.
Can I remove a user and give the seat to someone else?
Yes. You can remove a team member and reassign that available seat to another person.
Where do team members access Unlimited?
Team members sign in at learn.ignitevet.com.
Can I see whether my team is using Unlimited?
Yes. The dashboard and reporting tools let you review team activity and engagement.
Support

Need help?

Our Customer Success team is here to help you get set up and answer questions about your Unlimited seats. When you reach out, please include:

›Your name
›Your hospital name
›The email used to purchase Unlimited
›A brief description of the issue

Ready to add your team?

Access your Team Management Dashboard to begin adding users, assigning Unlimited access, and tracking your team’s learning.